Returns & Refunds

You have 30 days from the date of delivery to return any unused item for a refund. If a squishy isn't right for you, send it back — no hard feelings.

To qualify for a refund, items must be:

• Unused, unwashed and in the condition you received them
• Complete with all original packaging, tags and accessories
• Returned within 30 days of the delivery date

Items that have been used, squeezed until misshapen, damaged by the customer, or returned without their original packaging may not be eligible for a refund.

1. Email support@squishysuperstore.com within 30 days of delivery.
2. Include your order number and the items you would like to return.
3. We will reply with return instructions and the address to ship to.
4. Send the items back to us, ideally in their original packaging.

Please do not send items back before contacting us — we can't match a parcel to your order without a return reference.

Return shipping is paid by the customer, except where the item arrived damaged, faulty or incorrect. In those cases we cover the return cost and make it right.

Once your return arrives and passes inspection, we will process your refund to the original payment method used at checkout. Refunds are typically issued within 5-10 business days of us receiving the return, and your bank may take a few extra days to show the funds.

We can only refund to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

If something arrives damaged, faulty or isn't what you ordered, contact us within 30 days with your order number and a photo of the item. We will send a replacement or issue a full refund, including any shipping you paid — whichever you prefer.

You can cancel an order free of charge any time before it is dispatched. Email us as soon as possible with your order number; if the parcel has already left our warehouse, our standard 30-day return process applies instead.

• Items that have been used, damaged or altered after delivery
• Items returned more than 30 days after delivery
• Gift cards

Need help with a return? Visit our FAQ or contact our support team.